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FAQs

Plans

How long are your contracts?

We offer monthly and yearly plans. You can easily cancel or renew service at any time.

Revisions

What is a revision?

A revision is a change or addition to your website. These include written content, images, promotional popups, and form edits using the OneLaunch platform design tools.

A revision does not include the creation of new pages or a new website design.

How can I get more revisions?

You can get more revisions by purchasing them individually or upgrading your plan.

When will my revision be ready?

Revisions are completed in 1-3 business days.

Edit Website

Can I edit my website?

Yes, you are free to edit your website. You will be sent login credentials after your website is launched.

Ecommerce Selling

Can I sell products on my website?

Yes, each plan we offer allows you to sell products on your website.

How do I accept payments

OneLaunch integrates with Stripe to process payments. We will set up your Stripe account for you. Stripe payment processing fees are 2.9% per transaction + 30 cents.

Email

Does my account come with email?

Yes, each plan we offer comes with a GSuite account, which includes a business Gmail account.

Plan Upgrade or Downgrade

How can I upgrade my plan?

You can upgrade your plan through your OneLaunch account or by contacting us and requesting an upgrade.

How can I downgrade my plan?

You downgrade your plan by contacting us and requesting a downgrade.

Cancellation

Can I cancel my account?

Yes, you are free to cancel your OneLaunch account at anytime.

How do I cancel my account?

You can cancel your account by logging into your account dashboard or by contacting us and requesting cancelation.

What happens to my website after I cancel my account?

Your website will be locked and will remain on our servers for 60 days after you cancel. During those 60 days you have the opportunity to renew your account and bring your website back live.

After 60 days, your website will be permanently deleted from our server.

Brand consistency is our focus.